How Chainsure works
Chainsure gives everyone in a property chain one shared, honest view of where things are — so chains stop breaking from silence and delay.
The three stages of every property
Each property in a chain moves through the same clear stages:
- Preparing — the seller assembles the upfront information pack.
- Sale ready — the pack is complete; the property can go to a binding contract.
- Committed — both parties have signed the binding conditional contract.
- Completing — conveyancing runs to completion.
- Complete — keys handed over.
What each role can do
Seller
- Provide your property's upfront information pack.
- Sign the binding conditional contract when issued.
- See the status of every other property in the chain.
- See full detail and documents for your own property only.
Buyer
- Review the information pack and sign the binding contract.
- See the status of the whole chain so you can query any hold-up.
- See full detail and documents for the property you are buying.
Solicitor
- Full access to every property you act on, including documents.
- Mark contract conditions satisfied and advance conveyancing milestones.
- See the status and solicitor/agent contacts for the whole chain, so you can chase the right person up or down the chain.
Estate Agent
- Set up the chain and keep it moving; issue binding contracts.
- See the whole chain's status (complete / waiting on…).
- See full detail only for the property you are selling.
- Never sees anyone's documents.
Who can see what
| Information | Seller | Buyer | Solicitor | Estate Agent |
|---|---|---|---|---|
| Whole-chain status | Yes | Yes | Yes | Yes |
| Full detail of their own property | Yes | Yes | Acting | Selling |
| Solicitor/agent contacts across chain | Own link | Own link | Yes | Own link |
| Documents | Own link | Own link | Acting | Never |
The binding contract & withdrawing
A binding conditional contract is a commitment to transact, subject to clear conditions (a satisfactory mortgage offer, survey, searches, and so on).
- If a condition is not met, a party may withdraw with no penalty.
- Withdrawing with no valid condition is a breach: that party's commitment sum is forfeited and shared among everyone else in the chain, and all parties are notified.
A withdrawal in breach may also add a provisional entry to your reliability record — a private, disputable, 18-month-expiring record of bad-faith withdrawals only. Legitimate withdrawals never count, and it is never a public or shared blacklist.
Try the demo
Every demo account uses the password demo1234. Log in as different people to
see the same chain through different eyes — start with
emma@demo.test (estate agent) and ben@demo.test (buyer).